TERMS AND CONDITIONS

Last Updated: 20.02.2025

1. Introduction

Welcome to Yanka. By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions. These terms govern your use of our site, including any purchases of natural skincare products, home fragrances, candles, diffusers, and soaps offered by Yanka.

If you do not agree with these terms, you should not use our website or services.

2. General Information

  • Business Name: Yanka

  • Registered Address: 45 Park Terrace, Aberuthven, PH3 1HU, Scotland, UK

  • Email: hello@yankaskincare.co.uk

  • Website: https://www.yankaskincare.co.uk

3. Products

We offer a variety of natural skincare products, home fragrances, candles, diffusers, and soaps. All products are subject to availability. We make every effort to ensure that descriptions and imagery are accurate, though colours and visual details may vary depending on your screen or device.

Ingredient-Based Benefits Disclaimer

Descriptions of product benefits are based on the natural properties of the ingredients used. Individual results may vary depending on skin type and conditions. Our products are not intended to diagnose, treat, cure, or prevent any medical conditions.

Information provided on this site is for informational purposes only and should not be considered medical advice. We strongly recommend conducting a patch test before use and consulting with a healthcare professional if you have specific skin concerns.

4. Orders and Prices

  • Currency: All prices are listed in GBP (£).

  • Order Confirmation: You will receive a confirmation email upon placing your order. This does not constitute order acceptance.

  • Order Refusal: We reserve the right to cancel or refuse any order at our sole discretion.

  • Pricing Errors: In the event of a pricing or listing error, we are not obliged to fulfill orders at the incorrect price.

5. Shipping and Delivery

  • Shipping Area: We currently ship only within the UK.

  • Costs: Shipping fees are calculated and shown at checkout.

  • Processing Time: Orders are processed within 1 business day.

  • Delivery Time: Orders are typically delivered within 7 working days of dispatch.

  • Exclusions: We do not offer international shipping.

6. Returns and Refunds

  • Right to Cancel: You may cancel your order within 14 days of receiving your goods.

  • Return Conditions: Products must be unused, unopened, and in original packaging. Opened skincare items are non-returnable for hygiene reasons.

  • Refund Process: Refunds are issued after receipt and inspection of returned goods via your original payment method. Shipping fees are non-refundable.

For full details, please refer to our [Returns Policy].

7. Consumer Protection and Cancellation Rights

Under the Consumer Contracts Regulations, you are entitled to cancel your order within 14 days of receiving your goods. Skincare items are excluded from returns once opened due to hygiene concerns. Refunds will be issued upon inspection, minus shipping costs.

8. Health and Safety Warnings

  • Allergy Warning: All products are made using natural ingredients, but allergic reactions are still possible. Conduct a patch test before use.

  • Medical Advice: If you have sensitive skin or existing skin conditions, consult a healthcare provider before using our products.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their content, accuracy, or data practices. Please review their terms and privacy policies before engaging with them.

10. Prohibited Uses

You may not use our website for:

  • Illegal activities

  • Infringement on intellectual property

  • Uploading malware, viruses, or harmful content

11. Limitation of Liability

We do not guarantee uninterrupted or error-free access to our services. Yanka is not liable for any indirect or consequential damages except where required by UK law.

12. Governing Law

These Terms are governed by the laws of the United Kingdom. Disputes shall be resolved in the UK courts.

13. Modifications to Terms

We reserve the right to update or modify these Terms at any time. The revised terms will be published on this page with an updated effective date. Continued use of our website constitutes acceptance of these changes.

14. Contact Information

For questions, concerns, or complaints about these Terms, contact us at:
Email: hello@yankaskincare.co.uk

15. Disclaimer

The content on this website is provided for general information purposes only. It is not intended to substitute professional medical advice, diagnosis, or treatment. Yanka is not liable for any misuse of the information or products provided.

16. Cookie Policy

Yanka uses cookies to enhance your experience, improve website functionality, and analyse site traffic.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help us remember your preferences and track usage.

Types of Cookies We Use:

  • Essential Cookies – Required for website functionality (e.g., cart, checkout)

  • Performance & Analytics Cookies – Help us understand how users interact with the site (e.g., via Google Analytics)

  • Marketing Cookies – May be used for personalised ads or social media interactions (e.g., Meta Pixel)

Consent and Control

On your first visit, you will be prompted to accept or manage cookies. You may adjust your preferences or disable cookies through your browser settings.

For more information or to change your preferences, contact us at hello@yankaskincare.co.uk.

17. Privacy Policy

Effective Date: 20.02.2025

We are committed to protecting your personal data and respecting your privacy in accordance with the UK GDPR and the Data Protection Act 2018.

What We Collect

We may collect:

  • Identity and contact details

  • Purchase history

  • Email preferences

  • Device and browser data

  • IP address and usage behaviour

How We Use Your Data

We use personal data to:

  • Process and fulfill orders

  • Communicate with you

  • Send marketing (only with consent)

  • Improve our website and services

  • Comply with legal obligations

Legal Bases for Processing

We process your data under:

  • Contractual necessity (to complete purchases)

  • Consent (for marketing)

  • Legal obligation (tax, accounting)

  • Legitimate interest (fraud prevention, analytics)

Data Sharing

We may share data with:

  • Payment providers (e.g., Stripe, PayPal)

  • Delivery companies

  • Website hosting and analytics tools

  • Email platforms (e.g., Mailchimp, if opted in)

All third parties are legally bound to protect your data.

Your Rights

You have the right to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent

  • Object to processing

  • Lodge a complaint with the ICO: https://www.ico.org.uk

Data Retention

We retain data only as long as needed:

  • Order records: up to 6 years (for legal purposes)

  • Newsletter: until unsubscribed

Security

Your data is stored securely. Payments are encrypted and processed by trusted third-party providers.

International Transfers

We do not transfer your data outside the UK or EEA unless appropriate safeguards are in place.

Contact

To exercise your rights or ask questions about our Privacy Policy, email us at:
hello@yankaskincare.co.uk