• Yanka offers handcrafted skincare, home fragrances, and scents, made with high-quality ingredients inspired by Nature. Each product is handmade in small batches, focusing on simplicity, effectiveness, and soothing fragrances, while being gentle on both your body and the environment. All Yanka skincare products comply with current UK regulations and are registered with the UK’s Cosmetic Product Notification Portal (CPNP) at the Office for Product Safety and Standards (OPSS).

  • Yanka products are cruelty-free. We test our products on ourselves and our friends, but definitely not on animals. All human testing is done with their consent of course.  We are committed to ensuring that no harm comes to animals in the process of creating our products.

  • On every product page, you’ll find a full list of ingredients with their INCI names. Additionally, under the “Ingredients Information,, section, each ingredient is explained with a brief description of its benefits, so you can easily learn more about what’s in our products and how they work.

  • While our products are not specifically formulated for sensitive skin, they are made with natural, high-quality ingredients that are gentle for most skin types. However, as with any skincare product, there is always a possibility of an unexpected reaction. We recommend patch-testing a small amount of product before full use, especially if you have sensitive skin, to ensure compatibility. Additionally, each product label includes information about allergens that may occur in essential oils, so you can make an informed decision based on your personal sensitivities.

  • To ensure the best quality and longevity of our products, we recommend storing them in a cool, dry place, away from heat and direct sunlight. Our Face and Body Oils, being anhydrous (water-free), melt upon contact with the skin and should be kept in a cool area. In hot climates, it’s a good idea to store them in the fridge to maintain their consistency. If the oil softens or melts, simply refrigerate it for about 20 minutes to restore firmness-this will not affect the product's quality. For other skincare products, please refer to the specific storage instructions provided on the label. Additionally, all of our skincare products have a Best Before Expiry (BBE) date clearly marked on the label to ensure freshness.

  • We offer two UK delivery options via Royal Mail, allowing you to choose what suits you best:

    • Royal Mail 2nd Class (Standard): £2.50 flat rate
         Delivery in 2–3 working days from dispatch

    • Royal Mail 1st Class: £4.95
         Delivery in 1–2 working days from dispatch

    • we offer free local delivery to postcode areas PH3, PH4, and PH5 for orders over £15, available Monday to Friday.

      • Place your order by 2pm for next-day delivery

      • Deliveries are typically made in the evening after 6:30pm

      • Simply select ‘Local Delivery’ at checkout

      • Please ensure your delivery address is complete and accurate

      Note: Delivery times may vary slightly due to unforeseen circumstances.

    All orders are packed with care in sustainable materials, and you’ll receive a confirmation email once your parcel is on its way.

  • Yes — our curated Yanka Skincare Sets include complimentary Royal Mail 2nd Class delivery. These collections are priced to reflect both value and convenience, with no extra cost for shipping.

    Additionally, we offer free local delivery on orders over £15 to postcode areas PH3, PH4, and PH5, available Monday to Friday. Simply select the ‘Local Delivery’ option at checkout.

  • While we offer a delivery service through Royal Mail 2nd Class, please note that this is not a tracked service. However, you can confirm when your parcel has been delivered or if a delivery attempt has been made by checking the online delivery confirmation. If you require more detailed tracking, please contact us, and we'll be happy to assist.

  • We do not offer international shipping.  

  • Yes, you can cancel your order, but it must be done before your order has been dispatched. As our processing time is quick (usually within 1 day), please contact us as soon as possible to request a cancellation. In some cases, it may not be possible to cancel the order if it's already been processed or shipped. If this happens, you can return the item to us, but please note that we do not refund postage costs for returns in this situation. Please note that orders cannot be modified through the website. However, if your order hasn’t been sent or prepared yet, feel free to reach out to us, and we'll do our best to assist you with making changes.

  •  If you receive a damaged item, please take a photo of the damaged goods or/and packaging immediately upon delivery. This will help provide evidence for Royal Mail in case of damage during shipping. Be sure to contact us as soon as possible, and we'll assist you in resolving the issue.  For incorrect items, please reach out to us immediately via our contact page or email, and we'll make sure to correct the mistake promptly.

  • Yes, we do offer discounts and promotions from time to time! Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers and special deals.

  • You can easily contact our customer service through our Contact Page, where you'll find a convenient contact form. Alternatively, feel free to email us directly at hello@yankaskincare.co.uk, and we’ll be happy to assist you.